What AI-driven feature in Agentforce assists sales reps with call coaching and objection handling?

The AI-driven feature that assists sales reps with call coaching and objection handling in Agentforce is the Sales Coach Agent. This tool provides personalized guidance and support to sales representatives by leveraging artificial intelligence to analyze interactions and feedback. It helps identify areas for improvement, such as managing objections effectively and enhancing communication skills during sales calls. By using data and insights, Sales Coach Agent helps to optimize sales performance, ensuring that representatives are better equipped to handle different scenarios and respond to customer needs effectively.

In contrast, the other options serve different purposes within the Salesforce ecosystem. The Omni-Channel Supervisor focuses on managing and optimizing workload across channels, while Einstein Case Classification automates case management by classifying and routing incoming cases based on predefined criteria. Lead Scoring is aimed at prioritizing leads based on their potential to convert, rather than providing direct coaching support to sales reps. Thus, the unique features of the Sales Coach Agent make it the most suitable tool for the objectives of call coaching and objection handling.