What action should an AI-powered agent take when it detects customer dissatisfaction to request human intervention?

When an AI-powered agent detects customer dissatisfaction, the most effective action it can take is to "Raise Flag." This terminology indicates a proactive alert mechanism that signals human agents to intervene promptly before the situation escalates further.

Raising a flag provides a clear indication that there is an issue requiring immediate attention. It allows for transparency in communication within the customer support team, ensuring that a human representative can step in to resolve the customer's concerns effectively. This action emphasizes the importance of maintaining customer satisfaction by addressing their needs in a timely manner.

While other options such as escalating an issue or requesting assistance are relevant, "Raise Flag" specifically conveys a state of alert that prompts immediate action regarding customer dissatisfaction. The use of this term helps streamline processes, ensuring that the right team members are informed and can prioritize cases that require urgent human oversight. Thus, this action becomes crucial in managing customer relationships and enhancing overall service quality.