To deploy Agentforce for answering FAQs via a chatbot, what should a company utilize?

Utilizing the Agentforce Data Library for Knowledge Articles retrieval is the best choice when deploying Agentforce for answering FAQs via a chatbot. This approach takes advantage of a centralized repository of knowledge articles, which are specifically designed to address frequently asked questions and provide accurate, consistent responses to users.

By leveraging this data library, the chatbot can efficiently pull relevant information, ensuring that responses are not only quick but also aligned with the company's policies and knowledge resources. This integration enhances the user experience by providing authoritative information and allows for automated interactions with customers, reducing the need for manual interventions.

In contrast, relying solely on prewritten responses can result in limited flexibility and may not cover all potential inquiries from users. Using generative AI without company-specific data could lead to inaccurate or irrelevant answers as it does not incorporate the specific context or knowledge of the organization. Manual responses require more time and resources, leading to inefficiencies in handling customer inquiries. Thus, the Agentforce Data Library is the ideal resource for optimizing chatbot interactions.