In Agentforce, which feature is used to recommend tasks based on customer engagement?

Next Best Action is the feature in Agentforce that is specifically designed to recommend tasks based on customer engagement. This capability leverages AI to analyze various customer interactions and behaviors, allowing agents to prioritize actions that are likely to lead to the most favorable outcomes. By evaluating real-time data and historical interactions, Next Best Action assists agents in making informed decisions on the next steps they should take in their engagements with customers.

This feature helps boost efficiency and effectiveness in customer service by ensuring that agents focus on the most impactful tasks. It ultimately enhances the customer experience by providing tailored recommendations that align with the customer's specific needs and engagement history.