How can AI agents verify a user's identity before executing sensitive actions like refunds?

AI agents can verify a user's identity before executing sensitive actions, such as processing refunds, through customer authentication protocols. These protocols are designed to establish the identity of a user by requiring them to provide specific information or complete certain steps that confirm they are authorized to perform the action in question. This may include multi-factor authentication, security questions, or biometric verification, ensuring a rigorous and secure approach to identity validation.

The other options, while they may contribute to security, do not comprehensively address the process of authentication. For instance, requiring social security numbers could raise privacy concerns and may not be a viable method for all users. Sending verification emails, although useful for communication and assurance, may not effectively prevent unauthorized users from accessing sensitive actions if the email is intercepted or if the user's account has already been compromised. Checking order history can provide context about the user’s previous transactions but does not inherently validate their identity. The strong focus on structured authentication protocols ensures a higher level of security, making them the most reliable choice for verifying user identity in sensitive scenarios.