Generative Conversation Insights allows teams to derive insights from what type of records?

Generative Conversation Insights primarily focuses on analyzing call transcripts to extract valuable insights regarding customer interactions. This feature leverages advanced natural language processing techniques to understand the nuances of conversations between agents and customers. By examining these transcripts, teams can identify trends, pinpoint areas for improvement, and enhance customer service strategies based on real-time data from interactions.

Call transcripts provide a rich source of information that can reflect customer sentiments, frequently asked questions, and common pain points. This direct insight into customer conversations allows teams to optimize their responses and improve overall service quality.

While sales reports, social media interactions, and customer feedback forms each contain valuable information, they do not specifically focus on the conversational data that Generative Conversation Insights is designed to analyze. This specificity in focus makes call transcripts the most relevant choice for this question.